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Knowledge base

Case Studies

Capsifi Customers in the news

Some great press here for ServiceNSW and Paramatta Council for the Easy-To-Do-Business programme. As the business modelling platform for Easy-To-Do-Business, Capsifi helped accelerate the digital transformation, reducing the bureaucracy for new cafes, bars & restaurants in Paramatta. The “Customer-Oriented Architecture” we helped deliver provides all three levels of government with a scalable, flexible platform to extend the benefits of digital transaction to other industries and regions

Australian Government Agency

Master your enterprise semantics

( We are experts in the language of business )

“The Capsifi model provided the most complete and precise functional spec we had ever seen, allowing us to eliminate the vendors analysis and design phase and greatly reduce our project risk.”

Agency CIO

Situation

  • Financial Supervision of regulated entities by the Australian Banking Regulator was inconsistent, unaligned and difficult to measure
  • Quotes for their planned digital transformation initiative, exceeded the available budget

Resolution

Capsifi developed a strategically aligned business architecture and business operating model articulating the business requirements, information, processes and logic for the new system.

Impact

  • The vendor slashed 30% off their quote by moving straight to a build phase
  • The project was delivered on-time and on budget

Australian Government Agency

Master your enterprise semantics

( We are experts in the language of business )

“The Capsifi model provided the most complete and precise functional spec we had ever seen, allowing us to eliminate the vendors analysis and design phase and greatly reduce our project risk.”

Agency CIO

Situation

  • Financial Supervision of regulated entities by the Australian Banking Regulator was inconsistent, unaligned and difficult to measure
  • Quotes for their planned digital transformation initiative, exceeded the available budget

Resolution

Capsifi developed a strategically aligned business architecture and business operating model articulating the business requirements, information, processes and logic for the new system.

Impact

  • The vendor slashed 30% off their quote by moving straight to a build phase
  • The project was delivered on-time and on budget

Service NSW

Digital Transformation in Action

( Dramatic improvements to citizen services in NSW )

“We have clearly demonstrated that the Capsifi approach to collection, analysis and representation of business and technical information can significantly accelerate the development of requirements and designs for both business and technical stakeholders.”

Glenn Einsiedel
Director – Process, Business and Knowledge Management – Service NSW

Situation

  • Citizen transactions across NSW State Government were inefficiently trapped in bureaucratic silos of legacy systems and paper forms
  • Service NSW was formed to digitally transform 1000’s of citizen transactions across 100’s of agencies
  • Coordinating multiple, concurrent project teams across a large digitization portfolio was extremely complex and difficult to manage

Resolution

Capsifi efficiently consolidated & integrated the digital strategy, solution designs and project delivery across the portfolio

Impact

Average time to digitize a customer interaction was reduced:

  • From approx 160 person-days (4 developers over 8 weeks)
  • To approx 6 person-days (2 business analysts in 3 days)

Service NSW

Digital Transformation in Action

( Dramatic improvements to citizen services in NSW )

“We have clearly demonstrated that the Capsifi approach to collection, analysis and representation of business and technical information can significantly accelerate the development of requirements and designs for both business and technical stakeholders.”

Glenn Einsiedel
Director – Process, Business and Knowledge Management – Service NSW

Situation

  • Citizen transactions across NSW State Government were inefficiently trapped in bureaucratic silos of legacy systems and paper forms
  • Service NSW was formed to digitally transform 1000’s of citizen transactions across 100’s of agencies
  • Coordinating multiple, concurrent project teams across a large digitization portfolio was extremely complex and difficult to manage

Resolution

Capsifi efficiently consolidated & integrated the digital strategy, solution designs and project delivery across the portfolio

Impact

Average time to digitize a customer interaction was reduced:

  • From approx 160 man-days (4 developers over 6 weeks)
  • To approx 6 man-days (2 business analysts in 3 days)

Parramatta City Council

A dynamic, evolving intelligent platform

( Jalapeno explains precisely what you do and how you do it )

“Capsifi is like the CAD/CAM for the business, it supports architects in the design of business models to support digital transformation.”

Ben McMullen
Director Technology Architecture & Risk Management – Service NSW

Situation

  • Setting up a new business in NSW can take up to 2 years, involving 13 agencies and up to 48 forms
  • The Easy-To-Do-Business program was established to reduce small-business bureaucracy
  • Parramatta Council piloted the program to streamline business applications for bars, restaurants & cafés

Resolution

  • Capsifi reconciled the application process and eliminated data redundancy across multiple disconnected forms, creating a single, fluid, end-to-end customer journey
  • Information is only ever entered once and the customer journey is personalized based on prior interactions and knowledge of the customer relationship

Impact

  • Average application processing time reduced from 18 months to 3 months
  • Customer interactions are personalized and contextual, coordinated by data-driven decisions

Parramatta City Council

A dynamic, evolving intelligent platform

( Jalapeno explains precisely what you do and how you do it )

“Capsifi is like the CAD/CAM for the business, it supports architects in the design of business models to support digital transformation.”

Ben McMullen
Director Technology Architecture & Risk Management – Service NSW

Situation

  • Setting up a new business in NSW can take up to 2 years, involving 13 agencies and up to 48 forms
  • The Easy-To-Do-Business program was established to reduce small-business bureaucracy
  • Parramatta Council piloted the program to streamline business applications for bars, restaurants & cafés

Resolution

  • Capsifi reconciled the application process and eliminated data redundancy across multiple disconnected forms, creating a single, fluid, end-to-end customer journey
  • Information is only ever entered once and the customer journey is personalized based on prior interactions and knowledge of the customer relationship

Impact

  • Average application processing time reduced from 18 months to 3 months
  • Customer interactions are personalized and contextual, coordinated by data-driven decisions