Customer

A city council

Industry

Public sector

Location

New South Wales, Australia

Capsifi products

Form modelling

01 Our customer

Background

With a population of 230,000 and powering a $14 billion economy, this local government organization is a major provider of business and government services, including managing major development programmes in advanced transport infrastructure system and creating an important hub for medical, legal, financial, educational and professional services.

Using Capsifi, an “Easy to Do Business” program was established to reduce small business bureaucracy. The Council involved piloted the program to streamline business applications for bars, restaurants & cafés.

The Task

Dramatically decrease the time taken to set up a small business by reducing bureaucracy, streamlining the business application process, and eliminating duplicated data input.

Challenges

Setting up a new business took up to 2 years involving 13 agencies and up to 48 forms!

02 Solution and outcome

Solution

Capsifi simplified the application process and eliminated data redundancy across multiple disconnected forms. Our solution created a single, fluid, end to end customer journey where information is only entered once, and the process is personalized based on prior interactions and knowledge of the customer relationship.

Outcome

Average application processing time was reduced from 18 months to 3 months. Customer interactions were personalized, contextual, and coordinated by data-driven decisions.

03 Why Capsifi was selected

Winning features

Form modelling

Ready to get started?

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