Customer success
Professional services
Worldwide, large, complex organisations understand the key to staying ahead of the game is to always be looking for ways to enhance performance, minimise risk and improve decision-making capabilities. Improving operational efficiency, thereby enabling key insights to be fed into strategic decision making, is the secret sauce of continuous transformational adjustment. Capsifi lives and breathes operational excellence, customer innovation and strategic guidance – we help your organisation fuel continuous transformation by employing our Professional Services.
Capsifi’s Professional Services work hard to move you closer to insight-driven strategic change
Naturally, you want to get the most out of your Capsifi investment and deliver value to your stakeholders as quickly as possible – here’s how we help you do just that.
Capsifi Implementation Services
Capsifi Implementation Services ensure you hit the ground running. With a cross-functional team of Capsifi experts by your side, we’ll help you plan a value-driven roadmap designed to deliver your initial use case through a series of value-sprints. Your roadmap will regularly showcase key insights to your most invested stakeholders.
Learning-based onboarding
Work closely with Capsifi’s Learning and Education group to help you select the foundational training that suits your team best
Business value focused implementation roadmap
Ensure real insights are delivered to the stakeholders who need them most throughout the entire implementation process
Outcome-led plan
Take a bespoke but comprehensive approach to adoption, ensuring alignment with agreed outcomes
Business case awareness
Let our experts guide your value story and assist you in delivering it to key decision-makers
Maturity framework alignment
Leverage best practice and strong governance principles
Capsifi Health Checks
We’ll help you maintain a consistent pace of improvement by building your ability to input key operational insights from your front line into your strategic hub to inform real-time decision making. We’ll guide you through your approach to continuous improvement uplift, helping you to engage stakeholders, building cases for change. With our experts’ help, you’ll set expectations, describe value and get the job done!
Maturity based health checks
Measure your organisational capabilities against Capsifi’s maturity framework for integrated decision making
An outcome-driven plan
Helps you drive your transition to the next level of maturity
Value identification
Ensure your stakeholders are getting what they need on their path to insight-led decision making
Console publication plan
We work with you to unlock consoles that closely match your level of insight maturity
Capsifi Delivery Services
Sometimes you need an extra set of hands to augment your team and get the job done. Capsifi’s Professional Services team can provide expert resources who are able to leverage deep knowledge and broad experience to bring an extra dimension to your team when you’re on the hook to deliver. We’ll support you with:
Outcome confidence
We match your delivery objectives with the right expert so you’re sure to have the appropriate skills on hand when you need them most
Stakeholder alignment
We work with your stakeholders to arrive at a common understanding of outcomes
Capsifi expertise
With our support you’ll make quick work of large, complex modelling exercises, all done within a team setting to help you upskill
Shared responsibility
our experts augment your team and will be with you every step of the way if needed, right through to fulfilment of your agreed delivery objectives if it’s appropriate
