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We have never before lived in times where the pace of change has swept across the globe at the rate we’re experiencing right now. Technology is exploding exponentially, and citizens have access to huge amounts of information at the click of a mouse and the press of a few keys. With this unprecedented technology in governments, they need to now, more than ever, navigate their citizens through positive and intuitive experiences. To do so they must adopt new technology, such as the Gartner operating model, embrace their new accountabilities, and position themselves to ensure the customer experiences its citizens demand.
Some challenges to consider
Before we explore the Capsifi solution that positions government and the public sector to respond to these new challenges, let’s explore some of them in a little more detail.
Public sector technology is forever changing the future of how government interacts with its citizens
There’s major change in the way government interacts with its citizens, caused by an acceleration of digitization of the citizen experience.
Nowadays, citizens expect the government to provide a similar experience to the commercial sector. This creates pressure on government and public sector organisations to streamline and digitize interactions to meet these expectations.
A new holistic government approach is pushing agencies to work across portfolio boundaries
How the government and the public sector deliver services is changing and departments are becoming reorganised or merged through careful enterprise architecture as a result. Often there’s a “whole of government approach” to a citizen integration and this is pushing agencies to work across portfolio boundaries.
Understanding which portfolio is delivering which part of a citizen interaction is critical in providing a seamless experience.
Challenges such as pandemics, cyberthreats, and enhanced security demand fast, focused responses
The array of industry challenges facing governments and public sector organisations continues to evolve, creating new ways of working, new accountabilities and new delivery methods.
All of this means government and public sector digital transformation in the ways these organizations work and in the technology that supports them.
Capsifi’s Digital Business Platform equips government and public sector organisations to meet new challenges
In order to keep pace with the enhanced expectations of today’s informed citizens, government and public sector organisations need to be able to adapt and pivot quickly. Capsifi’s Digital Business Platform is the revolutionary cloud-based solution that effectively empowers them to do just that.
Our Digital Business Platform helps our users make important real-time decisions confidently. It provides the information needed to fine-tune and refine the citizen experience in real-time. With Capsifi’s Digital Business Platform you continually adapt and improve your technology and information management landscapes, while coordinating ideation management at the same time.
With public sector technology changing things, Capsifi efficiently manages public sector digital transformation and embeds it into both strategy and citizen experience. Imagine you could capture your organization’s operating model, map it to core strategies and policies, and successfully integrate it with citizen journeys – with Capsifi you can.
At last, you can holistically assess strategic value, operational and citizen impact – all in one hit.
Work together with Capsifi
Here are some of the benefits you can expect when you team up with industry leaders at Capsifi:
01
Map citizen journeys
Capsifi helps you map citizen journeys and integrate them with the operating model of your organization. Doing so provides insight into where digitization of the citizen journey is most critical and will have the biggest impact.
02
Mapping and analysis at the departmental level
How about improving the mapping and analysis of departmental functions, processes, systems and information management? With Capsifi you can do just that.
03
Enhanced visualisations
Capsifi provides you with enhanced visualisation, analysis, and communication of ‘machinery of government’ changes.
04
Avoid duplication
You’ll rapidly identify business inefficiency, duplication, and shadow functions and/or systems.
05
Aggregation and cost optimisation
Assisted by the Capsifi Digital Business platform, you’ll be able to aggregate business capabilities and exploit cost optimisation opportunities like never before.
