Retail & Logistics
Today’s Retail & Logistics industry is purpose driven and focused on delivering value for the benefit of all stakeholders including customers, employees, suppliers, communities, and investors. Customers are becoming “information-enabled” and consequently their expectations are expanding and shifting due to technology. They can instantly compare prices and offerings, easily switching among brands and products. Information has become decoupled from inventory – consumers no longer need to visit stores to learn about products.
Retail & Logistics – an acutely challenging environment
The key to competing in the fiercely competitive retail and logistics environment is to be continually optimizing performance, and that’s not an easy task without deep insights across your entire operation in real-time. We’ll come to the solution in a moment, let’s explore the problem with the traditional retail business model in detail in detail first.
Competition is fierce
The risk of falling behind the competition is at the forefront of many organization’s thinking in retail and logistics, particularly in view of new market entrants from existing industry ecosystems and the emergence of non-traditional competitors.
You must mitigate this risk. As a traditional retail and logistics organization, you need to increase your speed of operation, and transform your business model, if you want to remain viable in the face of retail innovation and more agile competition.
New retail business processes and models are being powered by evolving technology and alternative ways to connect with consumers. Online marketplaces are geographically agnostic and market demand is expanding for highly specific products. Small niche players can reach consumers regardless of their physical location, and lower barriers to market entry are helping to fragment the landscape.
Digital Transformation Innovation and Disruption Prevail
Supply Chains are under pressure to invest in new technology, including core systems and digital transformations. Digital disruption and innovation are becoming critical parts of the entire strategy of many businesses, as much needs to change.
The role of retail supply chain management must alter to capitalize on the value of every digital investment an organization makes. Leading companies in the Supply Chain Top 25 are early, and frequent adopters of digital technologies – enabling business capabilities and outcomes that allow them to thrive even in the harshest economic conditions.
Supply Chain Resilience demands you exploit digitization
Supply chain resilience enables you to reduce the risk of uncertainty while also improving the efficiency and reliability of day-to-day operations.
The challenge is that many traditional methods of achieving supply chain resilience run counter to the business goals of reducing costs and improving efficiency. For example, you could build resilience by producing and holding extra inventory, sourcing excess capacity, and onboarding redundant suppliers. However, these measures also increase costs and add complexity to the supply chain process flow, reducing your competitiveness in the market.
Lockdowns of cities, whole countries and border crossings cause disruptions to shippers as well as confusion around shipment statuses at multiple locations.
Limited labour workforces at warehouses and distribution centres means delays at pickup and delivery locations, potentially causing rerouting of products direct to stores.
The retail logistics supply chain solution lies with the development of new, agile business models, as well as condemning less-responsive business models and, potentially, industries to the history books. To thrive, supply chains must be enablers of these changes by possessing solid operational models and transformational capabilities.
Technologies such as on-demand fulfilment are changing how and where retailers hold inventory. Fulfilment and last-mile execution, transparency, workforce, and pricing are key areas hit the most by a crisis. This is where retail CIOs must focus their attention and bring the full potential of digitization into play.
The Capsifi solution
Capsifi’s revolutionary cloud-based Digital Business Platform helps Retail & Logistics organizations optimize performance by innovating and improving business capabilities. We help you identify digital technologies, including Transport automation and IoT robots, to provide improved value. We work with your stakeholders to transform your business operating model into a core strategic asset.
At last, you’ll be empowered to make real-time business decisions with confidence, supported by deep insights across your entire operation. With Capsifi’s Digital Business Platform you continuously transform and adapt your technology and information management landscapes at speed, while coordinating ideas management.
With the ability to pivot quickly, you’ll increase your speed of operation and digital transformation to remain viable in the face of increased competition, while tackling transportation asset inefficiencies and failures; often caused by manual processes.
You’ll be well-positioned to meet shifting customer expectations such as next day delivery, click and collect, faster lead times, full order visibility and increased product choice.
And with Capsifi on your side, you’ll digitally maintain a dynamic and fully traceable catalogue of organisational policies, procedures, regulations, and controls – keeping you on top of all your regulatory obligations.
We call this “Simply smarter business”.
Work together with Capsifi
Here are some of the benefits you can expect when you team up with Capsifi:
Measure and track progress against your execution of strategic plans, understand where there are challenges and take corrective action fast and early.
Keep resources on track
Identify activities that are not contributing to clearly defined strategic outcomes so that resources can be more appropriately channelled.
Blueprint your services
Develop a Service Blueprint that visually connects the customer experience (customer persona, voice of the customer etc), with your operating model (value streams, business capabilities, process, IT architecture etc.).
Maintain regulatory traceability
Digitally maintain a dynamic and fully traceable catalogue of organisational policies, procedures, regulations, and controls.
Capsifi solutions for retail industry and logistics providers
Capsifi offers a comprehensive suite of strategic business solutions that can be applied as individual modules or combined in a powerful, integrated platform tailored to your specific needs. Take a moment to explore possibilities and discover the value Capsifi can bring to your business.
Gartner peer rating
Jalapeno has been very successful for developing and managing Business Strategies and their related ICT and Digital Strategies – then relating them to investments and projects. The relationships between this information enables traceability and “line of sight” from strategy to execution – particularly focused on prioritizing where funds are allocated. The visualizations are excellent at combining crucial information “on one page” to enable better insights and decisions.
Client Executive, APAC Services Industry Organization