The biggest roadblock to innovating an organisation is often the organisation itself!
It’s not a lack of ideas – it’s the cultural, strategic, political, and financial barriers that hold back progress. So, throwing an innovation tool and a bunch more ideas into the mix are not the answers to unlocking your ability to innovate.
What’s really needed is the ability to align your organisation, providing better access to information, and driving more informed decisions about where to deploy capital to achieve your organisation’s goals.
Brilliant ideas that result in real business benefits can surface at any time. However, most organisations fail to capture ingenuity as it occurs, inhibited by processes that are way too cumbersome – or even worse, they have no innovation process at all.
Capsifi’s solution for customer-driven Innovation engages the voice of the customer by democratising ideas harvested from teams at the coalface.
It empowers teams to be in a constant state of innovation, changing the way your organisation operates – the way you communicate, lead, and make decisions. You unlock your ability to truly innovate.
Imagine being able to capture innovative ideas instantly and channel them through a common idea management workflow?
What potential would that have for delivering real value to the business, and even opening the door for increased ROI?
Respond to evolving customer needs
Capture and channel feedback from the experience of customers into the design of new products and services to meet their evolving needs.
Full oversight of innovative ideas
Obtain an organisation-wide view of all ideas and suggestions for improvement and how they align to your organisation’s strategic goals.
Nail down transformation scope
Resolve the Achilles heel of Agile initiatives, feeding and managing the mythical backlog of project delivery with well-designed and prioritised transformation scope.
Get the support you need
Gain the right executive support and leadership to champion innovation – underpinned by an understanding of the impact on business performance and achievement of corporate objectives.
Streamline resource allocation
Better allocate scarce resources – time, money, people – Capsifi helps drive efficiency and free up resources so they can be deployed to innovation initiatives.
Key features of a Capsifi Innovation Solution
Capsifi’s Innovation solution helps you capture your customers’ experiences to feed into the design of new products, allowing you to better allocate resources and drive efficiency. Here are some features you can expect when you team up with Capsifi:
01 Transformation planning
Scenario analysis for budgeting, prioritising, and allocating resources for strategically aligned transformation initiatives.
02 Idea capture
Democratise innovation by capturing ideas from teams at the coalface of user interactions.
03 Idea board
Prioritise ideas, map design artefacts, define the business case and flow work through to the agile delivery backlog.
04 Customer journey maps
An interactive canvas that tracks the outside-in measurements of the experience of customers on their interaction journeys as they engage with your business across the customer lifecycle.
05 Technology portfolio
A consolidated technology landscape of your enterprise systems, their functions, components, performance and alignment with the information, processes, and business capabilities they support.
06 Value proposition whiteboard
Collaboratively workshop customer needs & desired benefits as you design product offerings aimed at targeted customer segments.
07 Customer segments and personas
Leverage carefully considered customer personas to develop targeted messaging and the personalised delivery of products & services to distinctly defined customer segments.
08 Product and services
An interactive catalogue of the products and services you offer, aligned to their features, benefits, and value propositions.
09 Digital whiteboard
A free-form conceptual modelling canvas for collaborative workshopping of concept models and their properties.
10 Digital wireframes
A drag-and-drop wireframing canvas for the design and configuration of data-driven user interfaces and the flow logic of digital interactions.
11 Intelligent form design
Component-based forms development for assembling form layouts, UI controls and decision logic for web-based forms. Includes a packaged connector for Salesforce Lightning.
12 Interaction flow
Freeform design of the flow of web-based customer interactions including decision tables for the flow-logic of pages and the invocation of components and API’s.
Gartner peer rating
Complementing their product, Capsifi have gone the extra mile in supporting us getting established. They have been responsive to our requests and proactive in identifying opportunity.
Program Manager, APAC Finance Organization - $3B revenue