Solutions Lab

Public Trust and Accountability


Public Trust and Accountability

The Challenge

Public trust in government agencies was tested during the pandemic, with some agencies facing criticism for communication failures, inconsistent messaging, and perceived lack of transparency. Efforts to rebuild trust include improving communication strategies, providing accurate information, and enhancing transparency in decision-making processes.

Maintaining public trust and accountability is essential for government agencies. But factors such as corruption, inefficiency, and lack of transparency can erode trust and confidence in government institutions.

The Solution

Capsifi provides a clear line of sight from relevant legislation and policies, through to the organizational controls that enforce them, aligning to investment into the operating model and initiatives for change. In this way, full traceability of compliance and decision-making becomes demonstrable, building trust and a sense of accountability.

Operationally, lines of accountability within the operating model can be surfaced, clearly identifying responsibilities while also meeting privacy obligations.

Here’s some practical ways the Capsifi platform can address and resolve these industry-wide challenges:

  • Access consumable insights and views to support data-driven decision making
  • Gain full transparency around investment prioritization
Key features used
Value Maps
Initiative Scenarios
Policy Management
Controls & Compliance
American Fortune 500 Retail Corporation

Expanding best practices in a single market globally, leveraging their operating model as an asset.

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Starting your Own Journey

Three ways for you to get started with Capsifi

Gartner disclaimer:

Gartner, Magic Quadrant for Enterprise Architecture Tools, Akshay Jhawar, Gilbert van der Heiden, Andrew Gianni, Andreas Frangou, 12 December 2022.
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