As a passionate group of architects and analysts who spent years implementing enterprise technology applications for large complex organizations, we saw a major flaw in how they approached business transformation initiatives.

Major decisions were being made with fragmented, disconnected business knowledge that didn’t give a true representation of how a business actually worked and how it delivered value to customers.

If you can’t describe the business model, precisely and unambiguously, how can you transform and improve it?

The reality is that you can’t without experiencing rework, cost blowouts, and poor outcomes caused by trying to solve the wrong problem or delivering a result that customers didn’t value.

So, we set out to fix that by asking ourselves, “How do you help businesses make smarter business decisions?”

Like any good question, it led down a pathway that ended with an idea.

Better decision-making required intelligent insights into the inner workings of the entire business to be easily surfaced when and where it’s needed.

This includes all the relationships between previously siloed and disjointed knowledge and all the moving parts of your business that seemed impossible to reconcile and align.

So that’s what we set out to do.

The idea formed the basis for a PhD thesis that dissected and analysed the fundamental building blocks of business, which then became the foundation for Capsifi.

The result is more than just an enterprise architecture solution. It’s an entire methodology and platform for dynamically capturing, planning, designing and analyzing complete business operating models that can be communicated clearly and unambiguously across business and technology teams throughout the organization.

With your business model clearly defined and understood, Capsifi de-risks business transformation and innovation initiatives by unearthing hidden knowledge and intelligent insights into the inner workings of your business that supports complex decision-making.

Ultimately, Capsifi turns your business model into an enduring, incrementally evolving strategic asset for innovation and transformation.

Our purpose and misson

We are on a mission to empower businesses with a complete business modelling and architecture platform, enabling them to visualise and extract maximum value from their operating model.

Through real-time insights and continuous innovation, we de-risk business transformation initiatives, turning the operating model into an enduring strategic asset that aligns enterprise value with customer needs.

Our values

At Capsifi, we’re building a culture of endless opportunities for our customers and our people. Our values are hard-wired into our DNA and define the essence of our identity and purpose.


Customer value creation

We are obsessively focused on customer outcomes. Everything we do begins with a customer need and ends with measurable customer value. We work best with those who like to push boundaries and make the seemingly unachievable a reality.


Passionate pioneers

We’re comfortable pushing boundaries and encourage our customers to come with us as we problem solve, innovate, and create new paradigms. The road can be challenging but the feeling of success is sweet.


The best people

Our team comprises the best people in the industry, without exception. We are committed to what we do, and while we don’t have all the answers, we love working with our customers to achieve innovative, often ground-breaking solutions.


Enduring relationships

Our team comprises the best people in the industry, without exception. We are committed to what we do, and while we don’t have all the answers, we love working with our customers to achieve innovative, often ground-breaking solutions.


Customer success stories

150-year-old Local Government Organisation

Reducing new business application processing time from 18 to 3 months using Capsifi.

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A Leader in Occupational Health Services

Achieving line of sight traceability across multiple agencies and uncovers opportunities to negotiate improved pricing.

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Fortune 500 Retail Corporation

Achieving supply-chain platform consolidation, aligning multiple teams with a holistic view of business and technology scope.

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American Fortune 500 Retail Corporation

Expanding best practices in a single market globally, leveraging their operating model as an asset.

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Australian State Government Agency

Reducing the average time to digitize a customer interaction by 96%.

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Billion-Dollar Financial Services Company

Reducing the cost of improving their banking system, highlighting the impact of risk and enhancing executive decision making.

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Financial Services Company embraces digital channels

Embracing digital channels to deliver superior customer experiences and identify which initiatives provide the best ROI.

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Financial Services Regulator

Slashing 30% off the cost of their digital transformation initiative using Capsifi to bring it in on time and on budget.

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Fortune 100 Global Financial Services Organization

Overhauls their enterprise risk framework and develops a holistic view of risk.

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Government-Run Telecom Company

Pinpointing opportunities for cost savings through optimization and maturing of target business capabilities.

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Get a one-on-one walkthrough to see Capsifi’s powerful features up close

Get a demo to explore the features that earned us a leader position in the 2023 Gartner® Magic Quadrant™ for Enterprise Architecture Tools.

Gartner disclaimer:

Gartner, Magic Quadrant for Enterprise Architecture Tools, Akshay Jhawar, Gilbert van der Heiden, Andrew Gianni, Andreas Frangou, 12 December 2022.
GARTNER is a registered trademark and service mark and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.