Capsifi is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
This Privacy Policy applies to Personal Information we obtain through your use of our website, software and services (collectively “our Products”).  It also applies to Personal Information we obtain from you at marketing events, and through customer feedback mechanisms.
The Privacy Policy does not apply to:
  • Personal Information that we obtain from our employees and prospective employees in the course of their recruitment and employment with us.
  • Personal Information that you control and provide (or otherwise make available) to us for processing (whether directly or through our Products), and logging data relating to your use of our Products, as those relationships are governed by our relevant contract with you.


What is Personal Information and why do we collect it?

“Personal Information” is information or an opinion about an individual who is identified or who is reasonably identifiable.  Examples of Personal Information we collect in the normal course of business include: names, addresses, email addresses, location (country), job title, phone numbers and company names.  It also includes other Personal Information you provide to us without request (such as through the “contact us” link on our website), information you enter in forms to access our Products, information captured by cookies (see below for further details), your IP address, billing and financial details, and the information you provide to us to create your account (such as your username and password).

Personal Information is obtained by us in many ways including correspondence, telephone conversations, emails and cookies, and from third parties.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


Sensitive Information

“Sensitive information” includes information or an opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

We do not collect, use or retain any Sensitive Information about our customers or their personnel.


Use of Personal Information

We use your Personal Information for the primary purpose of providing our Products to you, providing Product information to our customers generally, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.

We use your Personal Information to:

  • enable you to login and use our Products
  • communicate with you in relation to matters relevant to your use current or prospective use of our Products
  • bill you for your use of our Products
  • manage our business relationship with you, seek feedback from you, and to process and respond to your complaints and suggestions
  • invite you to participate in forums and other events relevant to your use of our Products (if you elect to “opt in” to such notifications)
  • perform data analytics and management reporting
  • conducting marketing and sales activities and evaluating their usefulness and effectiveness (if you elect to “opt in” to such activities)
  • identify, report and seek to protect against unlawful conduct



We use cookies and other tracking technologies to store information relevant to your use of our Products (such as preferences and settings) and to collect data relating to your use of our Products.  Some of that data is transmitted back to us, which we then use to assist in enhancing and supporting our Products, for analytical purposes, and to support our marketing and sales activities.  For example, cookies allow us to understand where visitors to our website came from, whether they are repeat visitors, and whether they are already registered customers of Capsifi.

The types of cookies used by our Products are listed in the table below.  Cookies are disabled by default and require the user to opt-in.  If you choose to not opt-in, the Products may not function as intended (consequences are identified in the table below):

Cookie type and purpose Product affected Consequence of not opting-in
Strictly Necessary Cookies

These cookies are needed for our Products to function to provide the features you have requested. They are usually set in response to actions made by you.  For example, this could be remembering your name when logging in.

Website and Software It is not possible to switch these off but you can set your browser to block them.

This may result in some parts of the Product not working.

Performance Cookies

These cookies allow us to collect information on how users interact with our Products. These include Google Analytics cookies.

We can see what pages on our website are popular.

Website and Software If these cookies are switched off we will not be able to identify areas where performance is an issue and where we could improve our Products.
Targeting Cookies

These cookies collect information about your browsing habits in order to make advertising relevant to you. They remember the websites you have visited, and that information is shared with other parties such as advertisers.

Website If you do not allow these cookies, you will experience less targeted advertising
Social Media Cookies

These cookies are used when you link your account or engage with our content on or through a social media site.

The social network will record that you have done this.

Website If you do not allow these cookies we will not link your activity on our website to your social network.

We cannot control how your social network records your activity


Collection from third parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you.  However, in some circumstances we may be provided with information by third parties, for example, Personal Information collected through online surveys that you elect to respond to, and Personal Information provided by our business partners.  In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.


Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • to third parties where you consent to the use or disclosure
  • to third parties where they require such information to enable us to provide our services to you
  • transfer to, or access by, a third party in connection with the actual or potential sale of our business or assets
  • where required or authorised by law
  • to law enforcement authorities or government representatives in response to a legitimate request
  • for the investigation of unlawful conduct, actual or suspected
  • to defend or enforce our legitimate legal interests

We do not sell or otherwise disclose your Personal Information except as set out in this Privacy Policy, or otherwise explained at the time of collection.


International transfers

We may transfer your Personal Information to other countries in which we and our service providers operate.  We will do so only for the purposes described above.  We will take reasonable precautions to protect your Personal Information when doing so, including by executing a data transfer agreement where required by applicable law.


Security of Personal Information

Your Personal Information is stored by us in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in secure archives, which will be kept by us for a minimum of 7 years after it ceases to be required for the purpose of us providing our Products to you.


Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions.  If you wish to access your Personal Information, please contact us in writing.

Capsifi will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.


Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the Personal Information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.


Policy Updates

This Policy may change from time to time and is available on our website.


Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at


Ready to get started?

We are ready to answer your questions and can’t wait for you to experience our Capsifi Digital Business Platform first-hand. Select one of the contact options and we’ll be in touch with you in no time.

Gartner report

Capsifi recognized as a Visionary in Gartner Magic Quadrant for Enterprise Architecture Tools 2020

Download your copy