Solutions Lab

Consumer-Centric Adaptation


Consumer-Centric Adaptation

The Challenge

The increasing trend towards remote work and virtual communication has led to a rise in demand for audio and video conferencing equipment. Companies like Bose have responded by introducing products tailored to remote work settings, such as noise-cancelling headphones optimized for virtual meetings.

Through data analytics, machine learning, and AI-driven market research, consumer electronics and manufacturing companies can gain valuable insights into consumer behavior and preferences. Leveraging these technologies allows them to effectively tailor their products and marketing strategies to meet their evolving consumer demands.

The Solution

Capsifi provides deep visibility into how customers want and need to engage by aligning customer experiences with the organization’s internal ability to deliver value. This insight enables organizations to understand what adjustments their operating model needs to make in response. And when an external force causes changes in customer engagement, Capsifi offers traceability to pinpoint the impact of that change and its ripple effects throughout the organization.

By providing non-technical and consumable visualizations, Capsifi facilitates cross-functional customer-centricity that makes it easier for organizations to pivot quickly.

Here’s some practical ways the Capsifi platform can address and resolve these industry-wide challenges:

  • Service blueprints helps you deeply understand how the operating model needs to evolve to address your consumer needs and desires
Key features used
Customer Journey Maps
Service Blueprint
Idea Management
150-year-old Local Government Organisation

Reducing new business application processing time from 18 to 3 months using Capsifi.

Read more
Billion-Dollar Financial Services Company

Reducing the cost of improving their banking system, highlighting the impact of risk and enhancing executive decision making.

Read more
Starting your Own Journey

Three ways for you to get started with Capsifi

Gartner disclaimer:

Gartner, Magic Quadrant for Enterprise Architecture Tools, Akshay Jhawar, Gilbert van der Heiden, Andrew Gianni, Andreas Frangou, 12 December 2022.
GARTNER is a registered trademark and service mark and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.