The Challenge

The rollout of vaccination programs highlighted challenges in integrating technology systems for vaccine distribution and administration. Some government agencies faced difficulties in managing appointment scheduling systems, vaccine tracking databases, and digital vaccine passports.

Keeping pace with technological advancements and integrating new technologies into government operations can be challenging, particularly for agencies with legacy systems and processes.

The Solution

Capsifi enables government agencies to proactively manage innovation and harvest innovative ideas from all corners of the organization. Through its use of the idea management and innovation board, Capsifi collects, maintains, and prioritizes ideas for technical innovation and improvement across the product portfolio as they arise, providing a diverse backlog of ideas to draw upon when needed.

Capsifi also allows agencies to assess their operating model for digital readiness and agility, allowing them to plan, pivot and respond to customer and investor demand for technologically advanced products and experiences. By aligning the operating model to regulatory requirements, Capsifi can illustrate the important balance that government must achieve between technical ingenuity and citizen wellbeing.

Here’s some practical ways the Capsifi platform can address and resolve these industry-wide challenges:

Use Idea management with business outcomes categorized by technology categories
Use digital readiness – or other technical viewpoints – assessments on your operating model to ensure ongoing technical agility
Proactively manage tech redundancy and technical debt – both blockers to rapid technical adaptation