Resource Hub
Education
Australian State Government Agency
Australian State Government Agency
Reducing the average time to digitize a customer interaction by 96%.
17 April 24
Resource Hub
Education
Australian State Government Agency
Reducing the average time to digitize a customer interaction by 96%.
17 April 24
Industry:
Location:
Capsifi Products:
01
An Australian State Government agency formed in 2003 and already generating over 40 million customer interactions annually. Their system allows for 70% of government transactions to be conducted via digital channels and they offer over 800 transactions to residents and businesses.
02
Provide a single point of contact for citizen interactions across all government agencies.
03
Citizen transactions with the State Government were inefficiently trapped in bureaucratic silos of legacy systems and paper forms; Coordinating multiple, concurrent project teams across a large digitization portfolio was extremely complex and difficult to manage.
Industry:
Location:
Capsifi Products:
01
Capsifi efficiently consolidated & integrated the digital strategy, solution designs and project delivery across the entire portfolio.
02
The average time to digitize a customer interaction was reduced from approximately 160 person-days (4 developers over 8 weeks) to approximately 6 person-days (2 business analysts in 3 days).