Our Enterprise Architecture Solutions


A state government agency


Public sector


New South Wales, Australia

Capsifi products

Form modelling
Common information model
Interaction catalogue

01 Our customer


An Australian State Government agency formed in 2003 and already generating over 40 million customer interactions annually. Their system allows for 70% of government transactions to be conducted via digital channels and they offer over 800 transactions to residents and businesses.

The Task

Using enterprise architecture solutions, provide a focused, single point of contact for citizen interactions across all working government agencies.


  • Citizen transactions with the State Government were inefficiently trapped in bureaucratic silos of legacy systems and paper forms.
  • Coordinating multiple, concurrent project teams across a large digitization portfolio was extremely complex and required mass data management.

02 Solution and outcome


Capsifi efficiently consolidated & integrated the digital strategy, solution designs and project delivery across the entire portfolio and achieved a customer interaction model that reduced average customer interaction time by 96%!


The average time to digitize a customer interaction was reduced from approximately 160 person-days (4 developers over 8 weeks) to approximately 6 person-days (2 business analysts in 3 days).

03 Why Capsifi was selected

Winning features

  • Winning Architecture Governance Features
  • Form Modelling
  • Common Information Model
  • Proven Financial Governance Solutions
  • Interaction Catalogue

Contact Us

Want to learn more about our enterprise architecture solutions and the positive impact they’ve had across various industries? Contact our supportive team today!

Ready to get started?

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