Customer

Government-run telecom company

Industry

Telecom

Location

New South Wales, Australia

Capsifi products

Dynamic Capability Maps
Capability Alignment to the Business Operating Model
Individual Capability Insights
Capability Maturity Assessments
Uplift Roadmaps

01 Our customer

Background

A government-run telecom company generating $2B in annual revenue with more than 6,000 employees. They have been in business for more than 10 years and provide service to over six million homes and businesses.

The Task

To improve the company’s speed of response to ongoing market and technology disruptions by shifting from a product-centric to a customer-centric focused organization.

Challenges

  • Identify the changes required to move the organization into its future state by developing a deep understanding of where core business capabilities fall short.
  • Pinpoint opportunities for optimization and cost savings within the business.

02 Solution and outcome

Solution

Working with the Capsifi team our customer modelled existing business capabilities within our software to gain early acceptance from business leaders and stakeholders. Customer subject matter experts performed maturity assessments against business capabilities, providing insights into the organization’s current state and identifying maturity gaps.

Changes needed to uplift immature capabilities were planned and prioritized while rationalization of duplicate parts of the operating model were road mapped. Capsifi dynamic views and reports helped the project team easily communicate their findings to the executive steering committee.

Outcome

A single aligned enterprise view of the customer’s current and future states was developed. A roadmap of clearly defined initiatives aimed at uplifting the maturity of targeted business capabilities was produced and prioritized according to the impact of identified gaps on end-customers and the organization’s strategic plan.

Economies of scale were achieved when investigating where capability gaps appeared across multiple areas of the business. Swifter executive decision making was enabled using hard data.

03 Why Capsifi was selected

Winning features

  • Dynamic Capability Maps
  • Capability Alignment to the Business Operating Model
  • Individual Capability Insights
  • Capability Maturity Assessments
  • Uplift Roadmaps

Ready to get started?

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