Government-run telecom company pinpoints opportunities for cost savings through optimization and maturing of target business capabilities

Background

A government-run telecom company generating $2B in annual revenue with more than 6,000 employees. This government telecom company has been in business for more than 10 years and provides service to over six million homes and businesses.

The Task

To identify savings opportunities & improve the company’s speed of response to ongoing market and technology disruptions in the telecom industry by shifting from a product-centric to a customer-centric focused organization. This required Capsifi’s team to create innovative ideas for the telecom business for digital transformation.

Challenges

• Identify the changes required to move the organization into its future state by developing a deep understanding of where core business capabilities fall short.
• Pinpoint opportunities for optimization and cost savings within the business.

Solution

Working with the Capsifi team our customer modelled existing business capabilities within our software to gain early acceptance from business leaders and stakeholders. Customer subject matter experts performed maturity assessments against business capabilities, providing business telecom insights into the organization’s current state and identifying maturity gaps.

Changes needed for capability uplift were planned and prioritized while rationalization of duplicate parts of the operating model were road mapped. Capsifi dynamic views and reports helped the project team easily communicate their findings to the executive steering committee.

Outcome

A single aligned enterprise view of the customer’s current and future states was developed. A roadmap of clearly defined initiatives aimed at uplifting the maturity of targeted business capabilities and telecom business opportunities was produced and prioritized according to the impact of identified gaps on end-customers and the organization’s strategic plan.

Economies of scale were achieved when investigating where capability gaps appeared across multiple areas of the business. Swifter executive decision making was enabled using hard data.

Winning features

• Dynamic Capability Maps
• Capability Alignment to the Business Operating Model
• Individual Capability Insights
• Capability Maturity Assessments
• Uplift Roadmaps