Digital Disruptions in the Telecom Industry

There’s a lot going on in the telco space.

Customer expectations are evolving at a lightning-quick pace. Day to day functions such as invoicing, payments, and service configuration have become increasingly complex. Assisting millions of customers every day through contact centers makes delivering a quality service challenging at the best of times – and delivering quick and personalized responses to expectant consumers has become increasingly difficult to get right.

There’s also elevated competition. Popular over-the-top (OTT) players are siphoning traffic away from traditional telecom companies. Now factor in the expansion of Internet of Things (IoT) and devices generating trillions of new data sources, and it’s clear that exploiting Innovation and communication technologies (ICT) is critical for organizational resilience and flexibility.



Outcomes delivered by Capsifi

Capsifi’s complete business modelling and architecture platform dynamically consolidates and connect all the operational and business knowledge to deliver unprecedented insights and intelligence to the decision-making process.

With Capsifi, you have all the capabilities needed to deliver rapid responses, effective customer support, authentic empathy, and long-term rapport to generate loyalty.

Here are some specific outcomes you can expect with Capsifi:

  • Develop fully traceable digital operating models
  • Enhance rapid response capabilities to changes in strategic priorities due to unforeseen national and global events
  • Reduce costs linked to changing regulatory requirements
  • Integrate the ‘voice of the customer’ into every aspect of the operating model, including business capabilities, value streams, processes, IT architecture and delivery
  • Develop a detailed understanding of the technological and business landscape
Business Architecture for Challenged Faced by Telecom Industry

Work together with Capsifi

Here are some of the benefits you can expect when you team up with Capsifi:

Fast payback

Reduces delays in operational processes as you convert ideas into strategy, then reality – quickly delivering measurable business benefits and ROI.


Monitor strategy

Instantly identify activities that are not contributing to clearly defined strategic outcomes.


Connect the dots

Develop a service blueprint that visually connects the customer experience with your operating model – value streams, business capabilities, processes and IT architecture.


Find the gaps

Enable extensive traceability to identify compliance requirements and gaps, allowing for remediations and controls to be tightened.


Pivot quickly

Measure and track progress against your execution of strategic plans, understand where there are challenges and take corrective action fast and early.

Capsifi solutions for Telecom industry

Capsifi offers a comprehensive suite of strategic business solutions that can be applied as individual modules or combined in a powerful, integrated platform tailored to your specific needs. Take a moment to explore potential growth opportunities and discover the value Capsifi can bring to your business.

Gartner peer rating

Jalapeno – great product in helping our business understand our business.

Program Manager, APAC Finance Organization - $3B revenue

Our consulting services will assure a smooth and speedy onboarding experience

Ready to get started?

We are here to answer your questions and can’t wait for you to experience how Capsifi’s complete business modelling and architecture platform can transform your business. Select one of the contact options and we’ll be in touch.