Industries
Telecom
With the arrival of 5G and regular disruptions in the form of new apps to contend with, the array of challenges faced by the telecom industry are on a scale previously unheard of. Couple this with the impact of rapidly evolving expectations from millions of increasingly tech-savvy customers, who demand quick and personalised service, and it’s clear that continuous business model transformation is needed to keep pace with developments in the marketplace.
Digital Disruptions in the Telecom Industry
There’s a lot going on in the telco space.
Customer expectations are evolving at a lightning-quick pace. Day to day functions such as invoicing, payments, and service configuration have become increasingly complex. Assisting millions of customers every day through contact centers makes delivering a quality service challenging at the best of times – and delivering quick and personalized responses to expectant consumers has become increasingly difficult to get right.
There’s also elevated competition. Popular over-the-top (OTT) players are siphoning traffic away from traditional telecom companies. Now factor in the expansion of Internet of Things (IoT) and devices generating trillions of new data sources, and it’s clear that exploiting Innovation and communication technologies (ICT) is critical for organizational resilience and flexibility.
Outcomes delivered by Capsifi
Capsifi’s complete business modelling and architecture platform dynamically consolidates and connect all the operational and business knowledge to deliver unprecedented insights and intelligence to the decision-making process.
With Capsifi, you have all the capabilities needed to deliver rapid responses, effective customer support, authentic empathy, and long-term rapport to generate loyalty.
Here are some specific outcomes you can expect with Capsifi:
- Develop fully traceable digital operating models
- Enhance rapid response capabilities to changes in strategic priorities due to unforeseen national and global events
- Reduce costs linked to changing regulatory requirements
- Integrate the ‘voice of the customer’ into every aspect of the operating model, including business capabilities, value streams, processes, IT architecture and delivery
- Develop a detailed understanding of the technological and business landscape
Work together with Capsifi
Here are some of the benefits you can expect when you team up with Capsifi:
Fast payback
Reduces delays in operational processes as you convert ideas into strategy, then reality – quickly delivering measurable business benefits and ROI.
Monitor strategy
Instantly identify activities that are not contributing to clearly defined strategic outcomes.
Connect the dots
Develop a service blueprint that visually connects the customer experience with your operating model – value streams, business capabilities, processes and IT architecture.
Find the gaps
Enable extensive traceability to identify compliance requirements and gaps, allowing for remediations and controls to be tightened.
Pivot quickly
Measure and track progress against your execution of strategic plans, understand where there are challenges and take corrective action fast and early.
